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How to register for our Pride loyalty program?

 

Signing up is easy, just follow the link at the bottom to complete the form with the required details. An initial member fee of R 350.00 is payable on enrollment. Once you are registered, we shall send your digital membership card and then you are ready to accumulate points. 

How many tiers are there in the Pride loyalty program?

There are 5 tiers or levels of membership in the Pride loyalty program. 

* 1 cycle is for a duration of 36 months from the first date of issue.

Tier 1: Silver VIP - Buffalo. Stay with us for up to 5 nights per cycle*, accumulate points and receive our house wine/ snack basket & 2 free branded peak caps.  

 

Silver VIP - Buffalo members also enjoy 10% off all beverages.

Tier 2: Gold VIP - Elephant. Stay with us for 6-10 nights per cycle*, accumulate points and receive our house wine/ snack basket & a R500 gift voucher when spending R1,000 or more in the curio shop.

 

Gold VIP - Elephant members also enjoy 15% off all beverages.

Tier 3: Diamond VIP - Rhino. Stay with us for 11-20 nights per cycle*, accumulate points and receive our house wine/ snack basket & a free couples spa treatment. 


Diamond VIP - Rhino members also enjoy 20% off all beverages.

Tier 4: Platinum VIP - Leopard. Stay with us for 21-30 nights per cycle*, accumulate points  and receive our house wine/ snack basket & plus a private dinner served in the chalet or on the outdoor deck and a couple’s hot stone back & neck massage at the Spa.


Platinum VIP - Leopard members also enjoy 20% off all beverages.
 
Tier 5: Ambassador VIP - Lion. Stay with us for 31-50 nights per cycle*, accumulate points and receive our house wine/ snack basket & a complimentary upgrade to a more luxurious chalet, use of a private Landrover and a couple’s hot stone back & neck massage, at the Spa.

 

Ambassador VIP - Lion members also enjoy 20% off beverages.

 

VIP Member Benefits & Privileges

  • Joining our Pride loyalty program automatically recognises you as a Valued Member of our Pride, you will  receive a Membership card. Kindly Like and follow us on Facebook, so that we can keep you informed. 

  • 10% discount on Standard rates when making a reservation directly through our Sales & Reservations office.

  • Receive priority booking options for "special interest" or themed weekends and Special events.

  • Enjoy Last minute specials for VIP Members only while booking with us directly or online via our website link to our online reservations.

  • Accumulate and redeem points for free nights, starting at just 30,000 points. (subject to availability of requested dates)

  • Receive a complimentary house wine and snack pack in your chalet, upon arrival.

  • Baby-sitting service, throughout your stay, at no additional charge.

  • When booking a road transfer through our reservations office an additional 300 points will be accumulated.

  • When booking a return flight through our reservations office an additional 500 points per flight will be accumulated.  
     

How to earn points?

As a VIP member, you earn 1 point for every 1 Rand spent on your accommodation rate. 
The total price you pay for your stay, will be transferred to points for your next stay. 
Please refer to the loyalty points redemption table.

All points will start accruing as soon as you have signed up as a VIP member with us. Points are only accumulated when the accommodation is booked directly through our website or with our Sales & Reservations office team. Please note; points are not accrued for any stay that is booked through a 3rd party on-line or via a Travel agent. 

Can I earn points on my previous stays before I was a VIP member?
 
Unfortunately not; any stays prior to joining our relaunched loyalty program, are not eligible for points. Therefore stays completed before your membership cannot be included and these points will not appear on your account profile.


How to redeem points?
 
As a VIP member, you earn 1 point for every 1 Rand spent on accommodation at our lodge locations. Once you've earned 30,000 points, you can redeem.

  • When mentioning your member number in the notes, while booking through our Website via our online booking system.

  • Over the phone or via email at the time of booking by simply advising our reservations team that you wish to book with your points. 

Terms & Conditions
 

As a VIP member of the Pride loyalty program, you can access 5 tiers or levels of membership, which are allocated according to the number of nights you book and spend over a cycle (36 months)

  • Silver - Buffalo

  • Gold - Elephant

  • Diamond - Rhino

  • Platinum - Leopard 

  • Ambassador – Lion

Each tier enables the VIP member to enjoy exclusive benefits in our lodges. Some benefits are subject to availability and may vary depending on the lodge services and facilities.


During Peak periods reward nights can still be utilised in combination with payable nights however, chalet inventory might be limited and will be subject to availability.


Program benefits are reserved strictly for the chalet of the VIP member whose last and first name appear on the Pride loyalty account profile. They are granted to the VIP member, based on the tier they are at on the date of arrival at the lodge. The main member needs to make full payment in advance for the rooms booked in order to accumulate the points.


The reservation shall be made in the last and first name of the VIP member and the VIP member is required to physically stay in the lodge, in order to enjoy these benefits and privileges.


The Tier and Points earned for your stay shall be credited to your account profile within 7 days of check-out from the lodge. We will send a running total of the points on your account profile after each stay. A few key points to remember:

  • Points are not accrued for any stay that is paid by guest vouchers or redeemed as a free night stay.

  • Points are not accrued for any stay that is booked by any 3rd party on-line or agent reservation. 

  • Only direct reservations via our website online or through the Sales & Reservations office, are valid bookings for points accrual.

  • The VIP member is required to occupy one of the rooms booked. 

  • To qualify for points, all room night reservations are to be booked in the name of the member.

  • Points are valid for a duration of 36 months from the first date of issue of the membership, after which they shall expire. 

We are looking forward to welcoming you again soon to our beautiful lodges.
 

Tau and Matla Game Lodge Teams